Proudly Canadian, Perfectly Comfortable - Free Shipping on Orders Over $200

Shipping Policy

Reliable Delivery. Crafted for Your Comfort.

At Econest, we take pride in ensuring that your mattresses, beds, sofas, and home furnishings are delivered safely, on time, and with care.

Shipping Across Canada

We offer nationwide delivery across Canada for all our products. Whether you're ordering from Toronto, Vancouver, Calgary, or anywhere in between — Econest delivers comfort right to your doorstep.

Delivery Timeframes

Standard delivery: 5–10 business days. Remote or rural areas may require up to 14 business days. You'll receive an email confirmation and tracking number once your order ships.

Shipping Charges

Shipping costs are calculated based on your location, order size, and delivery method. We occasionally offer free or discounted shipping during promotions.

Shipping Information

We make shipping easy and transparent. Here's everything you need to know about getting your order delivered.

Delivery Options & Services

Standard Shipping

5-10 business days

  • Available across all Canadian provinces
  • Tracking information provided
  • Remote areas: up to 14 business days
  • Cost based on location and order size

Furniture Handling & Setup

Optional services available

  • Some larger items may require assembly
  • Optional setup and installation services
  • Available in select areas for additional fee
  • Includes adjustable bed bases and sofa beds

Wholesale & Bulk Orders

Custom shipping solutions

  • Custom shipping solutions for partners
  • Priority handling and bulk delivery
  • Coordination across Canada
  • Contact: wholesale@econest.ca

Important Information

Tracking Your Order

Once your order is dispatched, you'll receive a tracking link via email to monitor its progress. If you experience any issues or delays, our customer care team is here to help at support@econest.ca.

Address Verification

Please ensure your shipping address is correct before confirming your order. If a delivery is missed or returned due to an incorrect address, additional shipping charges may apply.

Damaged or Missing Items

We carefully inspect and pack every order before shipping. If your product arrives damaged or incomplete, please notify us within 48 hours of delivery with photos, and we'll resolve the issue promptly.

Estimated Delivery Times

Major Urban Centers 5-7 business days
Suburban Areas 7-10 business days
Rural & Remote Locations 10-14 business days
Northern Territories 14+ business days

Returns & Exchanges

We want you to love your Econest products. If you're not completely satisfied, our return process is simple and straightforward.

Our Return Policy

100-Night Mattress Trial

Risk-free sleep trial

Try your mattress for 100 nights. If you're not satisfied, we'll arrange pickup and provide a full refund.

  • Full refund including original shipping costs
  • Free pickup from your home
  • Mattress must be in good condition
  • Available for all mattress models

30-Day Furniture Returns

Hassle-free returns

Return any furniture item within 30 days of delivery for a full refund or exchange.

  • Items must be in original condition
  • Original packaging required
  • Return shipping costs may apply
  • Refund processed within 5-7 business days

How to Return an Item

1

Contact Customer Service

Email support@econest.ca or call 1-800-ECONEST to initiate your return.

2

Receive Return Instructions

We'll provide detailed instructions based on your item and location.

3

Package & Ship

For mattresses, we arrange pickup. For other items, follow our packaging guidelines.

4

Receive Refund

Once we receive your return, we'll process your refund within 5-7 business days.

Important Notes

  • Check our latest offers for free or discounted shipping
  • Contact support for any shipping or delivery issues
  • Report damaged items within 48 hours of delivery
  • Wholesale inquiries: wholesale@econest.ca

Frequently Asked Questions

Quick answers to common questions about shipping and returns.

Standard delivery takes 5-10 business days depending on your location. Remote or rural areas may require up to 14 business days. You'll receive tracking information as soon as your order ships so you can monitor its progress.

Yes, we offer nationwide delivery across Canada for all our products. Whether you're ordering from Toronto, Vancouver, Calgary, or anywhere in between — Econest delivers comfort right to your doorstep.

The carrier will leave a notice with instructions for rescheduling delivery. Please ensure your shipping address is correct before confirming your order. If a delivery is missed or returned due to an incorrect address, additional shipping charges may apply.

We carefully inspect and pack every order before shipping. If your product arrives damaged or incomplete, please notify us within 48 hours of delivery with photos, and we'll resolve the issue promptly. Contact our customer care team at support@econest.ca.

Some larger items (like adjustable bed bases or sofa beds) may require assembly. In select areas, Econest provides optional setup and installation services for an additional fee. Contact us to check availability in your area.

Still have questions? Contact our customer service team

Ready to Experience Econest Comfort?

Shop our collection of Canadian-made mattresses and furniture with confidence, backed by our satisfaction guarantee.